Help & FAQ's

We’ve created this FAQ section to answer some of the most common questions about ordering from Prestige Tumbler Co. If you don’t see what you’re looking for, please feel free to contact us — we’re always happy to help.

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FREQUENTLY ASKED QUESTIONS

  • Yes. All of our tumblers are made to order with care, using your selected wrap design (and glitter options where applicable).

  • Wrap designs and glitter colours are chosen during our TikTok live or by contacting us on WhatsApp before purchasing. Please message us to view current options.

  • Yes. You can contact us on WhatsApp to see available designs and place your order without joining a live.

  • As each tumbler is custom made to order, please allow 24–48 hours for your item to be made before dispatch.

  • Our cold cups are designed for cold drinks only. Our travel mugs are double-layered vacuum insulated and keep drinks cold for up to 12 hours and hot for up to 6 hours.

  • All tumblers should be hand washed only. They are not dishwasher safe, microwave safe, or suitable for soaking.

  • Due to the custom nature of our products, we do not accept returns or exchanges unless the item arrives faulty. Please contact us if you experience any issues.

  • Orders cannot be cancelled after placing your order. Please contact us as soon as possible if you need to make changes.

  • Yes, we offer UK shipping. Shipping details and costs are shown at checkout.

  • You can reach us via WhatsApp, TikTok, or through our website contact form. We’re always happy to help with any questions.

Thank You for Supporting a Small Business

Every order means the world to us. We appreciate your support and understanding as a small business and always strive to provide the best possible service and products.